RMA POLICY
Merchandise returned to BEANAIR for any reason must have a BEANAIR supplied Return Material Authorization (RMA) number. Warranty returnsalso require proof of purchase (invoice numberand date). All returns require the original purchaseorder number. If the original purchaseorder number is not available, a new purchaseorder number is acceptable for credit and rebilling.
The RMA is valid for 30 days from issuance and merchandise must arrive at BEANAIR within the validity period.
In order to evaluate the root cause for the return, the product may be disassembled and not reassembled to the condition in which it was sent to BEANAIR, rendering the product unusable. If the root cause is due to BEANAIR, the product will be replaced. If the root cause is the application or misuse, the customer will be re-billed and the material returned at the customer’s discretion.
The RMA number must be clearly visible on the outside of the package. A packing list must be included clearly showing the RMA number, quantity, product description and reason for return.
BEANAIR CANNOT BE HELD RESPONSIBLE FOR ANY MERCHANDISE RETURNED WITHOUT AN RMA NUMBER AND ANY SUCH ITEMS MAY BE REFUSED OR RETURNED AT THE CUSTOMER’S EXPENSE. ADDITIONALLY, BEANAIR CANNOT BE HELD RESPONSIBLE FOR RETURNED PRODUCTS DAMAGED IN TRANSIT BACK TO BEANAIR DUE TO INSUFFICIENT OR IMPROPER PACKAGING OR SHIPPING METHOD. BEANAIR RESERVES THE RIGHT TO REFUSE ANY GOODS THAT ARE RECEIVED IN BROKEN BOXES OR INAPPROPRIATE PACKAGING MATERIAL AND WILL RETURN GOODS TO CUSTOMER ATCUSTOMER'S EXPENSE.
The RMA number is issued in good faith based upon customer’s representation of the merchandise quantity, condition, age and reason for return. All returned material is subject to inspection by BEANAIR. If the material is found to be other than that originally represented, the shipment will be returned at the customer’s expense.
If a failure analysis is required, a Corrective Action Response (CAR) must be requested when the RMA is issued and detailed information must be provided about the application including the type of media, and operating conditions.
Request your RMA number (this is mandatory) at tech-support@beanair.com
I. Warranty Returns
(see Warranty Policy in Terms & Conditions) All warranty claims must have an RMA number and be returned at the CUSTOMER’s expense with a clear mention for customs that merchandise is returned for fixing. In case that BEANAIR is charged for any VAT, the amount may be re-invoiced to the CUSTOMER.
Upon receipt and inspection of the material, if the merchandise is determined to be covered under warranty, the merchandise will be repaired or replaced at BEANAIR’s option under BEANAIR’s warranty terms and return freight cost will be reimbursed. The merchandise will be returned to the customer freight DDP (Delivered Duty Paid) at BEANAIR’s expense.
If the merchandise is determined not to be covered under warranty, the merchandise will, at the customer’s discretion be:
A) Invoiced for fixing, returned to the customer, and freight charges will be the responsibility of the customer; or
B) Discarded; or
C) Invoiced for fixing and replaced, and freight charges will be the responsibility of the customer.
Freight charges will be the responsibility of the customer.
II. Incorrect Shipments & Merchandise
For short shipments or incorrectly supplied merchandise, discrepancies must be reportedto customer service within 15 days of receipt.
Short shipments, at the customer's discretion:
A) The merchandise is not needed - a debit memo should be issued to BEANAIR. BEANAIR will then issue a credit memo, or
B) The merchandise is needed by the customer – a credit will be issued for the merchandise short shipped, BEANAIR will ship the missing items, freight DDPat BEANAIR’ s expense, and re-invoice.
Incorrectly supplied merchandise requires an RMA number and should be returned freight collect at BEANAIR’s expense. If the merchandise is determined to have been returned for cause,
BEANAIR will issue a credit for the merchandise. If a replacement is required, BEANAIR will ship freight DDP at BEANAIR’s expense and re-invoice for the new product.
III. General Terms for Credit Returns
Material requested to be returned for exchange or credit will be considered if the following conditions are met:
A) Merchandise is unused, current standard catalog stock of latest design, with product in sellable condition. All merchandise must be returned in the original packaging with all accessories and instruction manuals.
B) Merchandise shall not have been purchased on a “product promotion” or other special pricing.
BEANAIR reserves the right to reject any return request. If accepted, the return will be under the terms specified herein.
D) The following products are NOT returnable:
1. Wireless sensors (BeanDevice®) with non-standard modifications.
2. Obsolete products.
3. BeanDevice® ONE-T with non-standard temperature probe.
4. Primary cell and Rechargeable battery
5. Displacement Sensors
E) Incorrectly Ordered Merchandise Returned for Credit
Approved merchandise returned for credit requires an RMA number and must bereturned freight prepaid within 30 days ofpurchase. Proof of purchase is required(copy of invoice).
F) Credit Memos
Where required, BEANAIR will issue a credit memo for the returned or exchanged merchandise less any applicable restocking or removal charges.
The credit memo will be issued only after receipt and inspection of merchandise.
DISTRIBUTORS SHOULD NOT MAKE DEDUCTIONS FROM PAYMENTS UNTIL A CREDIT MEMO FROM BEANAIR HAS BEEN RECEIVED.
IV. Restocking Charges
All returns are subject to a 15% restocking fee.
V. Safety & Handling Requirements
For the safety of our employees, as well as to meet government regulations, BEANAIR requires the following information to accompany returned product.
A) Documents for custom clearance: the delivery note should mention “commercial sample” with no material values
B) All items packaged properly
If these items do not accompany the return, the product will not be inspected and the RMA will not be completed. BEANAIR cannot be held responsible for any returned merchandise that has not been decontaminated by the customer.
Any such items may be refused or returned at the customer’s expense.
We appreciate your business and always strive to be fair, but we do have to maintain these standards and policies.